Sales terms and conditions

General sales conditions applicable to customers with their habitual residence in France.

The website accessible at www.T4slim.com (hereafter referred to as the “Site”) is published and operated by the company INEACARE with a capital of €38,240.00, registered under number 433 780 590 RCS Paris, with its registered office located at 15, rue de la Banque 75002 Paris (hereafter “INEACARE”), [01.53.45.94.49 and contact@ineacare.com].
These general sales conditions (hereafter “General Sales Conditions”) govern the relationship between INEACARE and any consumer (hereafter the “Customer”) who purchases one or more products offered by INEACARE through the Site or, if applicable, through an online sales platform managed by a third-party company (hereafter referred to as the “Sales Platform”) that has entered into an agreement with INEACARE. When sales are made through a Sales Platform, they are governed by:

these General Sales Conditions, which will be accessible on the Sales Platform’s website and must be accepted by the Customers with each purchase (unless the Sales Platform has established, if applicable, and in agreement with INEACARE, specific general sales conditions accessible on its website, which will also be accepted by Customers with each purchase);
the terms of use which will also be accessible on the Sales Platform’s website and must be accepted by the Customers.

Any order placed by a professional will not be subject to these General Sales Conditions. Any product order placed through the Site or, if applicable, through the website of a Sales Platform where they are accessible, requires the full and complete acceptance of these
General Sales Conditions, which the Customer acknowledges and expressly accepts by checking a box provided for this purpose when placing an order.
The Customer is invited to read these General Sales Conditions carefully, to download and/or print them and to keep a copy. The Customer acknowledges having the full legal capacity to be bound by these General Sales Conditions.
The General Sales Conditions will be communicated at the time of the order confirmation sent by email on a durable medium.
INEACARE reserves the right to modify these General Sales Conditions at any time, with the new General Sales Conditions applying to any order placed after their publication on the Site or, if applicable, on the Sales Platform’s website.
The General Sales Conditions, as well as all contractual information mentioned on the Site, are written in French, German, Italian and Spanish.

WEBSITE PURPOSE

present to customers the dietary supplements and cosmetic products offered by INEACARE (hereinafter referred to as the “Products”);
enable customers located in the EU to purchase the Products and have them delivered to their chosen address in France, Spain, Luxembourg, and Switzerland;
provide regular information to customers regarding INEACARE and new products offered by the company;
collect feedback from customers, including their comments on the Products, the content of the Site, and the “INEACARE” brand.

PRODUCT PRESENTATION

The Products presented on the Site, and where applicable, on the Sales Platform site, are described in terms of their main characteristics, composition, mode of use, and sales conditions, including pricing. INEACARE takes the greatest care in presenting and describing the Products. The Products presented are offered for sale within the limits of available stocks. Some Products may be temporarily out of stock, of which the Customer is informed.
Any promotional offers made by INEACARE are valid for the duration indicated for each offer. INEACARE reserves the right to modify at any time and without prior notice the list of Products presented as well as their sales conditions, with the applicable sales conditions being those in force at the time of order acceptance.

ORDERING TERMS ON THE T4 SLIM.COM WEBSITE.

INEACARE offers customers the opportunity to order the Products they wish to purchase through the Site, subject to the following terms and conditions. The customer can place an order for individual Products, or for products sold in batches of several identical Products, the number of Products in the batch being specified on the Site. For each order, the customer specifies the number of Products or, where applicable, the number of batches of Products concerned.
Orders can be placed by customers either as part of a procedure with a customer account, or as part of a procedure without a customer account.
Before entering their payment information and confirming their order, the customer must validate the different stages they must follow to create their shopping cart (hereinafter referred to as the “Cart”) and place their order, including specifying the Products and offers chosen (individually or in batches), adding the Products to the shopping cart, verifying their order, correcting errors or making modifications,
providing their complete contact information as well as the delivery address, communicating their payment details, and confirming their order.
Before the customer enters their payment information and confirms their order, they will be reminded of the information regarding the characteristics of the Products, their prices, quantities, delivery date, and the fact that their order implies an obligation to pay. Once the customer has read and fully accepted these General Terms and Conditions of Sale without reservation, they can confirm their order by clicking on the “Order” icon on the payment page of the Site
The sale will only be concluded after the customer accepts these General Terms and Conditions of Sale and INEACARE validates the order, which occurs after the full payment of the price corresponding to the order is received or the customer’s payment information is verified. After validating the order, INEACARE will send the customer an electronic confirmation letter containing all relevant information, as well as the General Terms and Conditions of Sale on a durable medium.
The contract will be kept for the duration indicated for personal data and may be sent by email to the customer upon request made to contact@ineacare.com.
After the order is validated, it is final (unless the customer exercises their right of withdrawal under the conditions provided in the “RIGHT OF WITHDRAWAL” article of these General Terms and Conditions of Sale). No modification to the order can be taken into account, and INEACARE cannot, in particular, add items to the ordered cart. The customer will have to place a new order if they wish to purchase additional items.

CREATION OF A CUSTOMER ACCOUNT ON THE T4SLIM.COM WEBSITE
The procedure for creating an account by the customer (hereinafter the “Customer Account”) allows the customer to provide INEACARE with all the necessary information to expedite any order through the Site, and to manage their orders. The process of creating a Customer Account involves the provision by the customer of the following data:

their email address;
the choice of a personal password; in case of loss of the password, the customer will have to click on “forgot password?” inviting them to provide their email address on which a link will be sent inviting them to reset their password.

Following the validation of their registration, the customer receives an email at the provided address confirming the creation of the Customer Account. As such, any order placed through the Site and using the login and password of the customer will be deemed to have been placed by them or with their consent, which the customer acknowledges and expressly accepts.

ORDER PLACEMENT TERMS ON PLATFORM SALES SITES
If the customer orders Products on the website of a Platform Sales Site, the terms of placing these orders will be those provided by the website of the latter. During these
orders, the customer will have access to and must accept these General Terms and Conditions of Sale (or, where applicable, the specific general terms and conditions of sale accessible on the Platform Sales Site’s website) as well as the Terms of Use of the Platform Sales Site’s website. PRICES The prices of the Products, per unit or in batches, are indicated in Euros, all taxes included and excluding shipping costs. The total amount due, including shipping costs, will be indicated in the Customer’s Cart before confirmation of the order. INEACARE reserves the right to modify its prices at any time and without notice. The Products will be invoiced based on the rates in effect at the time of confirmation of the order.”

PRICE
The prices of the Products, per unit or in the form of sets, are indicated in Euros, all taxes included and excluding shipping costs. The total amount due, including shipping costs, will be indicated in the Client’s Cart before the order is confirmed. INEACARE reserves the right to modify its prices at any time and without notice. The Products will be invoiced based on the rates in effect at the time of order confirmation.

PAYMENT
Payment Data
As specified on the Site, payment is made by credit card (Visa, MasterCard or American Express) through a secure online payment system under the SSL protocol and using the 3D secure device, requiring the Client to provide their payment card number, security code, and expiration date (hereinafter the “Payment Data”). Any fraudulent use of the Client’s Payment Data is subject to the contractual provisions agreed between the latter and the issuing bank of the card. The means of payment for orders placed on the online sales Platforms website are those offered by the latter.

Orders
As part of the orders, the price of the Products as well as the delivery charges are payable in cash upon validation of the order. The invoice corresponding to the Products ordered by the Client is sent by email to the Client on the day of shipment of the Products. Where appropriate, the invoice may be sent by the company managing the Sales Platform, particularly when INEACARE has given it the mandate to issue and send invoices on its behalf and for its account.

DELIVERY
Order Processing
Orders are processed by INEACARE upon validation of the corresponding payment, the time required to prepare the order being 2 to 5 working days from that date.

Delivery Terms and Deadlines
Once the orders have been prepared by INEACARE, the Products are delivered by the carrier chosen by the Client when placing their order among the carriers offered on the Site (or, where appropriate, by the carriers offered on the sales Platform website). After processing the order by INEACARE, the delivery times depend on the carrier chosen by the Client when creating their Cart and cannot exceed 30 days from the date of order confirmation. The Products are shipped to the delivery address indicated by the Client when placing their order. The Client is solely responsible for the accuracy of the information communicated for this purpose. Delivery costs are borne by the Client under the conditions indicated when creating the Cart. The Client undertakes to receive the goods delivered to the address he/she indicated when entering his/her order. In the event that the Client is not present at the time of delivery of the package, the Client undertakes to collect their package from the postal services at the address indicated on the notice and within the time limits indicated. INEACARE cannot be held liable in any way for a delivery return due to an incomplete or incorrect address and the reshipping costs will be fully borne by the Client. Delivery delays cannot in any case engage INEACARE’s liability in the event of the Client’s fault, an unforeseeable and insurmountable act of a third party, or in the event of force majeure. In the event of a delivery delay, the Client may notify INEACARE of the suspension of payment of all or part of the price until the latter executes it, under the conditions of Articles 1219 and 1220 of the Civil Code. In the event of a delivery delay, excluding cases of force majeure and cases attributable to a third party, the Client may also choose to cancel their order after sending a formal notice to INEACARE to make the delivery within a reasonable time that has remained unsuccessful, by sending a registered letter with acknowledgment of receipt to the following address: contact@ineacare.com.

The order will be canceled at the end of the reasonable period specified in the Client’s demand letter, unless INEACARE has delivered the order in the meantime. In case of order cancellation, INEACARE will be obliged to refund the Client the entire amount of their order within fourteen (14) days from the date the order was canceled.

In case of damaged package, the Client must contact INEACARE by email or mail at the following addresses contact@ineacare.com explaining and justifying the nature of the damage. INEACARE then undertakes to send back the damaged product(s) at its own expense. In case of manifest abuse in the claim, INEACARE reserves the right not to replace the Products and not to proceed with their refund.

RIGHT OF CANCELLATION
The Customer may exercise their right of withdrawal within a period of fourteen clear days from the date of receipt of the Products by the Customer, without having to justify their reasons, or to pay penalties, except for return costs under the conditions set out below. In the event of an Order where the Products are delivered separately over time, the period starts from the receipt of the last Product.

When the 14-day
period expires on a Saturday, Sunday or a public holiday, it shall be extended until the first following working day. The right of withdrawal must be exercised by the Customer within the aforementioned period, using the form attached to these General Terms and Conditions of Sale (also available electronically on the Site: in this case, INEACARE will immediately send an acknowledgement of receipt of the withdrawal on a durable medium, for example, by email) or by any other unambiguous statement expressing their intention to withdraw, addressed by postal mail to: INEACARE – Customer Service – 17 rue de la Banque 75002 PARIS or by email addressed to: contact@ineacare.com.

The Customer must return the relevant Products to INEACARE [17 rue de la banque 75002 Paris] as soon as possible and no later than fourteen days after notifying their decision to withdraw. This period shall be deemed to be respected if the goods are returned before the expiry of the fourteen-day period. The costs of returning the Products shall be borne by the Customer. Any Product returned by the Customer must be in perfect condition and in its original packaging. The right of withdrawal cannot be exercised for products that have been unsealed by the consumer after delivery and that cannot be returned for reasons of hygiene or health protection. Any withdrawal made in accordance with the conditions of this article shall result in a refund of all sums paid relating to the returned Product(s), including the delivery costs corresponding to the standard cost, within a period of fourteen (14) days from the receipt of the returned Products or the provision of proof of shipment of the Product by the Customer, with the date of the first of these events being retained. The refund will be made via the means of payment used by the Customer for the initial transaction, unless the Customer expressly agrees to a different means; in any case, this refund will not incur any costs for the Customer.

here applicable, access to the withdrawal form, the address to which the withdrawal decision must be sent, and the address for the return of the Products may be specified by the Sales Platform on which the Products were ordered.

LEGAL GUARANTEES
INEACARE is responsible for Product non-conformity defects under the conditions set forth in articles L 217-3 et seq. of the Consumer Code and hidden defects in the sold item under the conditions provided for in articles 1641 et seq. of the Civil Code.

The Client may invoke legal guarantees by sending: a postal letter to: INEACARE – Customer Service – 17 rue de la Banque 75002 PARIS; or an email to contact@ineacare.com or, where appropriate, to the address indicated for the exercise of guarantees by the Sales Platform on which the Products were purchased. Any guarantee is excluded in case of misuse, negligence or lack of maintenance by the Client, as well as in case of normal wear and tear of the item or force majeure. The consumer has a period of two years from the date of delivery of the good to obtain the implementation of the legal guarantee of conformity in the event of a defect of conformity. During this period, the consumer is only required to establish the existence of the defect of conformity and not the date of its appearance. When the sales contract of the good provides for the supply of digital

content or digital service continuously for a period exceeding two years, the legal guarantee applies to this digital content or digital service throughout the envisaged supply period. During this period, the consumer is only required to establish the existence of the defect of conformity affecting the digital content or digital service and not the date of its appearance. The legal guarantee of conformity entails an obligation for the professional, where applicable, to provide all necessary updates to maintain the conformity of the good. The legal guarantee of conformity gives the consumer the right to have the good repaired or replaced within a period of thirty days following his request, free of charge and without major inconvenience to him. If the good is repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee. If the consumer requests the repair of the good, but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the good. The consumer may obtain a reduction in the purchase price by keeping the good or terminate the contract by obtaining a full refund upon return of the good if: 1° The professional refuses to repair or replace the good; 2° The repair or replacement of the good takes place after a period of thirty days; 3° The repair or replacement of the good causes major inconvenience to the consumer, in particular when the consumer definitively bears the costs of taking back or removing the non-conforming good, or if he bears the costs of installing the repaired or replaced good; 4° The non-conformity of the good persists despite the unsuccessful attempt by the seller to bring it into conformity.

The consumer is also entitled to a price reduction or to terminate the contract when the lack of conformity is so serious that it justifies immediate reduction or termination of the contract. The consumer is not required to request repair or replacement of the good beforehand. The consumer does not have the right to terminate the sale if the lack of conformity is minor. Any period of immobilization of the good for repair or replacement suspends the warranty that remained in effect until the delivery of the good returned to its original condition. The aforementioned rights result from the application of Articles L. 217-1 to L. 217-32 of the Consumer Code. The seller who in bad faith obstructs the implementation of the legal warranty of conformity incurs a civil fine of up to 300,000 euros, which may be increased to 10% of the average annual turnover (Article L. 241-5 of the Consumer Code). The consumer also benefits from the legal warranty against hidden defects in accordance with Articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This warranty entitles the consumer to a price reduction if the good is kept or to a full refund upon return of the good.

INTELLECTUAL PROPERTY

The content published or made available on the Site (trademarks, logos, models, photographs, designs) are the exclusive property of INEACARE or its partners/suppliers. No reproduction or representation, exploitation, adaptation, distortion, or partial or complete modification alone or integrated with other elements of the Site, its content, and the trademarks and logos of INEACARE and its

partner providers may take place without the prior written consent of INEACARE. Consequently, any unauthorized use of the Site and/or its content may be subject to legal action based on an action for infringement and/or an action for unfair competition and/or parasitism on the part of the holder of the rights in question.

CONFIDENTIALITY AND PERSONAL DATA/COOKIES
In accordance with the regulations relating to the protection of personal data, the Client is informed that INEACARE, as the data controller, implements processing of the Client’s personal data. To find out more about these processing operations of personal data and the extent of the Client’s rights, the Client is invited to refer to INEACARE’s Privacy and Cookies Policy, accessible at: https://www.t4slim.com/en/privacy-policy/. The Client is also informed that the use of the Site may result, subject to acceptance, in the recording of certain information relating to the navigation of their terminal in files called “Cookies” installed on their terminal. To find out more about the cookie usage policy, the Client is invited to refer to INEACARE’s Privacy and Cookies Policy, accessible at: https://www.t4slim.com/en/privacy-policy/. Where applicable, when the Client purchases Products via a Sales Platform, they are also informed by the latter of the methods of processing personal data concerning them and their rights, for example, in the sections relating to legal notices, the privacy policy, cookies, and general conditions of use appearing on the website of the relevant Sales Platform.

AVAILABILITY OF SITE SERVICES

The Site is normally accessible to customers twenty-four (24) hours a day, seven (7) days a week and all year round, except in case of voluntary or involuntary interruption, particularly during maintenance operations. INEACARE reserves the right, at any time and without notice, to make improvements and/or modifications to the Site. INEACARE cannot be held responsible for any damages of any kind, direct or indirect, resulting from technical, computer or compatibility failures of the Internet Site with hardware or software of the Client, and for any loss of business, financial or commercial loss, loss of programs and/or data, in particular in the Client’s information system. INEACARE cannot be held responsible if the Client is unable to connect to their Customer Account due to any technical fault or problem related in particular to network congestion, interruptions, data transmission delays, or failures of the terminal, user’s telephone line, servers, Internet service providers, telephone operators, computer equipment, software, any virus, computer bug, anomaly, technical, hardware or software failure of any nature, that has prevented or limited the ability to use the Internet Site. It is the Client’s responsibility to take all appropriate measures to protect their own data and/or software stored on their equipment against any infringement. The connection of any person to the Site is at their sole responsibility.

APPLICABLE LAW – DISPUTES
Any order of Products through the Site is subject to French law, subject to the application of mandatory protective provisions provided by the law of the country in which the Client has his/her habitual residence (including in particular the provisions applicable to warranties referred to above). In case of dispute, before any legal action, the Parties will try to find together, in good faith, an amicable solution. Any complaint will therefore be first made in writing to INEACARE at the following coordinates:

INEACARE – Customer Service – 15 rue de la Banque 75002 PARIS and/or at the following e-mail address: contact@ineacare.com. or, if applicable, to the address indicated for complaints by the Sales Platform on which the Products were purchased.

The Client is informed that he/she can also make a complaint to the European online dispute resolution platform accessible at the following URL: webgate.ec.europa.eu/odr/main/? event=main.home.show&reload=false In case no agreement could be reached following their attempt to amicably resolve the dispute, then the most diligent Party may, at no cost, refer the matter to the mediation services of FEVAD.

The Client can obtain information at the following address: FEVAD 60, rue de la Boétie – 75008 Paris or www.fevad.com and refer the mediation service of FEVAD via the following Internet address: https://www.mediateurfevad.fr/index.php/espace-consommateur-2/. If no amicable agreement could be reached, and at any time if the Client wishes, the dispute may be submitted to the competent court.

WITHDRAWAL FORM
Article L221-18 et seq. of the Consumer Code Annex to Article R221-1

Version in force since May 28, 2022 MODEL WITHDRAWAL FORM (Please complete and return this form only if you wish to withdraw from the contract.)
To the attention of [the professional inserts here his name, his geographical address and his electronic address]: I/we () hereby notify you () of my/our () withdrawal from the contract for the sale of the goods ()/for the provision of services () below: Ordered on ()/received on () : Name of consumer(s): Address of consumer(s): Signature of consumer(s) (only in case of notification of this form on paper): Date: () Delete as appropriate.”